FAQ

Find answers about Magilab personalized gifts, custom text, production time, shipping, returns, order changes, and customer support.

What kind of products does Magilab sell?

Magilab sells personalized gifts and made-to-order keepsakes for homes, gardens, pets, kitchens, weddings, anniversaries, memorials, and everyday gifting moments. Our products may include custom metal decor, garden accents, pet memorial pieces, jewelry boxes, keepsake boxes, cutting boards, and other personalized gifts.

How do personalized orders work?

Choose the product you like, select the available options such as size or style, and enter the custom text or details requested on the product page. Your item will be made according to the information submitted with your order.

Can I change my custom text after ordering?

Please contact us as soon as possible at support@magilabgifts.com. Changes can only be made before production begins. Once a personalized item is in production, we may not be able to change the text, size, color, or design.

What should I check before placing a personalized order?

Please check spelling, capitalization, names, dates, size, color, and any custom message before checkout. Your item will be made according to the details submitted with your order.

Will I receive a design proof before production?

Most orders are produced according to the customization details submitted at checkout and may not include a separate design proof unless it is stated on the product page or requested before production begins. If you need us to review a special request, contact us before or immediately after placing the order.

Can I request a custom design?

If you have a custom request, contact support@magilabgifts.com with the product type, preferred size, text, color, and any reference details you want us to review. We will let you know whether the request can be made.

Can I use a logo, quote, team name, or copyrighted design?

Please only submit text, names, images, logos, or design details that you have the right to use. We may refuse or cancel a customization request if it appears to infringe third-party rights or includes inappropriate content.

Why does the product image show sample names or placeholder text?

Some product images use sample names, dates, or placeholder text to show how personalization may look. Your finished item will use the custom details you submit with your order, within the limits of the product design.

Do you accept returns for personalized items?

Personalized items are made according to the details submitted with your order. They usually cannot be returned or exchanged unless they arrive damaged, defective, or there is an error caused by us. Please review our Refund Policy before checkout.

What if my item arrives damaged or defective?

Please contact us within 7 days of delivery at support@magilabgifts.com. Include your order number, clear photos of the item, photos of the packaging if available, and a short description of the issue. After review, we may offer a replacement, refund, or another suitable solution.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. Because personalized items may enter production quickly, we cannot guarantee cancellation after production has started.

Where do you ship?

We currently ship to the 48 contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, military addresses, or international addresses.

How long does it take to receive my order?

Made-to-order items usually take 3-7 business days to produce. Standard shipping usually takes 7-15 business days after production is completed. Delivery estimates may vary during holidays, severe weather, carrier delays, or high-volume seasons.

How much is shipping?

Standard shipping is free on all orders unless otherwise shown at checkout.

Can I change my shipping address after ordering?

Please contact us as soon as possible if your shipping address is incorrect. We can only update the address before the order ships. We are not responsible for delays or failed delivery caused by incorrect or incomplete shipping information submitted at checkout.

How do I track my order?

After your order ships, tracking information will be sent to the email address used at checkout when tracking is available. You can also visit our Track Order page for more help.

My tracking has not updated. What should I do?

Tracking may take time to update after a package is handed to the carrier. If tracking has not updated for several days, email us with your order number and the email used at checkout so we can help review the order status.

Will colors and sizes look exactly like the photos?

We try to show products as accurately as possible, but color, size, finish, and layout may vary slightly due to screen settings, materials, lighting, and the made-to-order production process. Please review the product description and available size options before ordering.

What payment methods do you accept?

Available payment methods are shown at checkout. Please make sure your billing and shipping information are entered correctly before placing your order.

Do you offer gift messages or gift wrapping?

If gift message or gift wrapping options are available, they will be shown on the product page or at checkout. If you have a special gifting request, contact us before placing your order and we will let you know whether it can be supported.